Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to SoleEffect Pakistan. Throughout the website, the terms “we”, “us” and “our” refer to SoleEffect Pakistan. By accessing our website, purchasing products, or using any of our services, you agree to be bound by the following Terms of Service (“Terms”).

These Terms apply to all users of the website including browsers, customers, merchants, and contributors of content.

If you do not agree to these Terms, please do not use our website or services.

SECTION 1 – ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using this website under the supervision of a parent or legal guardian.

You agree to provide accurate and complete information when placing orders or contacting us.

SECTION 2 – PRODUCTS & SERVICES

SoleEffect Pakistan specializes in sneaker cleaning and shoe care products.

We try our best to display product images, colors, and descriptions accurately. However, actual product appearance may slightly vary depending on lighting, screen settings, or packaging updates.

We reserve the right to:

  • Modify product prices

  • Update product descriptions

  • Discontinue products

  • Limit quantities purchased

without prior notice.

SECTION 3 – ORDERS & ACCEPTANCE

Placing an order on our website does not guarantee acceptance.

We reserve the right to:

  • Cancel suspicious or fraudulent orders

  • Refuse service

  • Limit order quantities

  • Verify orders before dispatch

Orders are confirmed only after successful verification and dispatch processing.

SECTION 4 – PRICING & PAYMENTS

All prices listed on the website are in Pakistani Rupees (PKR).

Prices may change without notice.

We currently offer:

  • Cash on Delivery (COD)

  • Online payment methods (if available)

Customers are responsible for providing accurate shipping and contact information.

SECTION 5 – CASH ON DELIVERY (COD)

Cash on Delivery is available across Pakistan.

SoleEffect reserves the right to verify orders via call or WhatsApp before dispatch.

Orders that appear fake, suspicious, or repeatedly rejected may be cancelled or restricted from future purchases.

SECTION 6 – SHIPPING & DELIVERY

Estimated delivery time:

  • 2–5 working days across Pakistan

Delivery timelines may vary depending on:

  • City/location

  • Courier delays

  • Weather conditions

  • Public holidays

We are not responsible for delays caused by courier services or circumstances beyond our control.

SECTION 7 – RETURNS & EXCHANGES

We aim to provide premium quality products and customer satisfaction.

Returns or exchanges may be accepted only if:

  • The product received is damaged

  • The wrong item was delivered

  • The item is defective upon arrival

For hygiene and product integrity reasons:

  • Used products may not qualify for return or exchange.

Customers must contact us within 3 days of receiving the order.

SECTION 8 – PRODUCT USAGE DISCLAIMER

Customers are responsible for using products properly according to instructions.

SoleEffect Pakistan is not responsible for:

  • Damage caused by misuse

  • Excessive scrubbing

  • Improper cleaning methods

  • Use on highly delicate materials without care

Always test on a small area before full application.

SECTION 9 – INTELLECTUAL PROPERTY

All content on this website including:

  • Logos

  • Product images

  • Graphics

  • Videos

  • Text

  • Branding

belongs to SoleEffect Pakistan and may not be copied, reproduced, or used without written permission.

SECTION 10 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content

  • External websites

  • Privacy practices

  • Transactions made outside SoleEffect Pakistan

SECTION 11 – USER CONDUCT

You agree not to:

  • Use the website unlawfully

  • Submit false information

  • Attempt to hack or disrupt the website

  • Misuse discount codes or promotions

  • Upload harmful software or malicious code

Violation may result in termination of access.

SECTION 12 – LIMITATION OF LIABILITY

SoleEffect Pakistan shall not be held liable for:

  • Indirect damages

  • Delayed deliveries

  • Losses caused by courier services

  • Misuse of products

  • Technical website interruptions

All products and services are provided “as available” and “as is”.

SECTION 13 – PRIVACY

Your personal information is handled according to our Privacy Policy.

By using our website, you consent to the collection and use of information necessary to process orders and improve customer experience.

SECTION 14 – GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws of Pakistan.

Any disputes arising shall fall under the jurisdiction of the courts of Pakistan.

SECTION 15 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the website after updates means you accept the revised Terms.

SECTION 16 – CONTACT INFORMATION

SoleEffect Pakistan

Website:
www.soleeffect.com

Email:
Soleeffect.official@gmail.com

WhatsApp Support:
0323 5391573

Business Hours:
Monday – Friday
09:00 AM – 5:00 PM (PKT)